Answer every guest question instantly — even when you’re out on tour.

No — and this is the single biggest misunderstanding about QnAsheet. The name is misleading in a way we’re rather fond of.

QnAsheet is fully generative. Point it at your website, add a short description of your business, upload a few documents, and it will answer intelligently about your tours without you writing a single question and answer.

The sheet is there for when you want control — the handful of answers that must come out exactly as you’ve worded them.

Three ways, and you can use all of them. It reads your website pages. It reads documents you upload — PDFs, web pages, text files, CSVs and Markdown — so itineraries, price lists, terms and safety notes all count. And it reads whatever background you type into your sheet.

Got something in Word or Excel? Save it as a PDF or a CSV and it’s ready to go. We’ll sort that out with you during setup anyway.

You also tell it how to answer, not just what: its persona, the tone it should use, how much detail to give, what to emphasise and what to steer clear of. That’s what makes it sound like your business rather than a generic bot.

Everything you add becomes part of what it knows, so answers get sharper the more you feed it.

Yes, on the Pro plan. QnAsheet connects to Rezdy, FareHarbor and The Flybook, so a question like “when is your next tour?” gets a real answer with dates, times and seats remaining.

For accommodation we connect to Beds24, and for online stores, WooCommerce. If you use something else, tell us — we add integrations based on what operators actually ask for.

Write it in your sheet and that exact wording is what your customer receives — no paraphrasing, no improvising. Refund policies, medical restrictions, pick-up instructions, insurance wording: all safely pinned down.

You can do this for one answer or a hundred. Everything else keeps generating freely.

Over 100 of them, automatically. If someone asks in German, they get a proper answer in German — even if everything you’ve given QnAsheet is in English.

Want a specific answer phrased just so in French or Japanese? Add a column to your sheet and it will use your wording instead of translating.

As a chat window on your website — that part is included. It can also answer in your Facebook Messenger, Instagram and WhatsApp inboxes, giving you one assistant with the same answers wherever guests message you.

Those social channels run through Manychat, and they need its Pro plan — a subscription you’d hold yourself. Worth saying up front so it isn’t a surprise. Tell us if you want them and we’ll walk through it on the call.

Just a chat window for QnAsheet to answer through — and we install one for you. The chat widget has a free plan, and that’s all QnAsheet needs, so there’s nothing extra you’re required to buy.

Already have chat on your site? Tell us which one and we’ll let you know whether we can work with it.

Jump in whenever you like. One click pauses QnAsheet for five minutes, an hour or a day, so it won’t talk over you while you’re helping someone.

And anything you say becomes part of the conversation. Offer a guest a discount code and QnAsheet remembers it — if they come back and ask about it later, it knows. You’re not handing over to a separate system that has forgotten what you said.

Exactly what it sounds like: a customer asks something, QnAsheet answers. That’s one.

Both plans come in three sizes: 250 a month (around 60–80 conversations), 500 (125–165) or 1,500 (375–500). Anything you don’t use rolls over. Nothing expires while you’re subscribed, so a quiet winter pays for a busy summer — which means you can pick for an average month rather than your busiest.

If you ever do run short, you can top up with another 100 for $20 USD — a one-off purchase, not a recurring charge, and those don’t expire either. We deliberately don’t bill in tokens — nobody can budget in a unit they can’t picture.

Very little on your side. We install and configure it for you — including your booking system connection — and we train your team on the sheet, which takes most people about half an hour to get comfortable with.

What we need from you is an hour or so of conversation about how your business actually works: the questions you get asked, the answers that have to be exact, the things that trip customers up. That conversation is what makes the difference, and nobody can have it for you.

The trial is free. We do the call, the install and the initial content load at no charge, so you can see it working on your own tours before you spend anything.

Going live is where the real tuning happens, and it’s a one-off charge paid up front. A straightforward operation with a couple of tours starts at $700 USD. A range of different tours, a more complex operation to explain, seasonal variations, or Messenger and Instagram to connect all add to it — not because we’re charging by the tour, but because each one is more to understand and more to get right.

We can’t put an exact number on it from a web page, and we won’t pretend otherwise — it takes a conversation about how your business actually works. You’ll have an estimate after that first call, and the trial stays free either way.

We’re upfront about this because it’s the part that makes the difference. Anyone can drop a chatbot on a website. Getting it to answer your customers correctly, in your voice, is work — and it’s why our clients’ chats sound like their business rather than a robot.

Yes — though it’s development work rather than a switch you flick. Every question asked and every answer given can be passed to your own systems through our API: your CRM, your database, your reporting, your marketing list. We scope and quote it with you first.

Align Systems has been building custom software for over 30 years, so if you need something bespoke wired up, we can write it rather than telling you it isn’t possible.

Google’s latest Gemini 3.x models, plus a knowledge system we built ourselves so the AI answers from your material rather than guessing.

We keep the models current as Google releases them, so you don’t have to think about it.

Nothing automatic. There’s no card on file, so nothing starts charging quietly in the background. If it’s earning its keep, tell us and we’ll set you up properly. If it isn’t, we switch it off and part on good terms.